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REFUND POLICY

How to request a refund.

 

Please email registrations@kokorocon.co.uk with the subject “Refund Request”. You must be sure to include in the email itself: 

  •  Your full name 

  •  Badge name 

  • Registration ID number 

Please note that KokoroCon can only refund you for your ticket – for refunds regarding accommodation, you will have to speak to your accommodation provider directly (e.g. The Crowne Plaza Hotel). Their refund policies may differ from ours.

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Refund amount and details 

 

A £3.00 admin charge will be issued for all refunds. If you wish to transfer your ticket to someone else instead, there will be a £5 admin charge to do so. Refunds are issued in full if requested more than a year before the event, or if the convention is canceled/postponed due to COVID-19 still being a major issue at the time. 

 

Once within a year of the event, partial refunds will be issued depending on how close to the event it is requested. 

  • 6-12 months before the event - 80% refund. (This will be 1st April 2021 – 30th September 2021) 

  • 3-6 months before the event – 50% refund. (This will be 1st October 2021 – 31st December 2021 

If the convention is canceled/postponed due to COVID-19 still being a major issue nearer the time, all tickets will be offered the opportunity to move their tickets to the rearranged date, or to receive a full refund. The reason for reduced refunds nearer to the event is because the ticket sales are used towards the wonderful events, guests, and practicalities of the convention. As a small, not-for-profit convention, a lot of these costs become non-refundable nearer the time or incur hefty cancellation fees. We hope you understand that this refund system is so that we can arrange the best convention possible for everyone!

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Ticket transfers You can request for your ticket to be transferred to someone else by contacting our Registrations Officer at registrations@kokorocon.co.uk. All transfers need to be done this way to ensure details are correct on our system and that ID can be verified at registration. Simply handing your ticket to someone else will result in them being denied entry, as their ID will not match the original registration details. All transfers incur a £5 admin fee.

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